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General Sales Questions
Server & File Info
Front Page
CGI Programs
E Mail
MailScanner
Domains/DNS
SiteBuilder
E Commerce
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General Sales Questions
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What is web hosting?
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Very basically, this is renting space on an internet server. You will place text and image files
on a server that is connected to the internet with the ability to be seen by thousands or
millions of people.
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What about Support?
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We are extreme about our support.
When you sign up you will receive the URL to our Prime Support area.
When you submit a problem on our support form,
we guarantee a response to your problem within 12 hours.
(Actually you will typically receive a response within 3 hours.)
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How much are the setup fees?
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We do not charge any setup fees.
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Do you offer a money back guarantee?
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If for any reason you are not satisfied with us, just tell us within the first 21 days and tell us why.
We will cancel your account and refund your full payment (domain registration fees not included).
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How much disk storage space will I need?
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Our standard plan typically is plenty of space for you. If not, please contact us and we will discuss
upgrading your space available.
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What is data transfer?
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When someone visits your website, they download your webpages into their browser. If the size of
your web page is 50k then you would "transfer" 50k to their computer. Our Standard package offers
4,000 megs of data transfer a month. This would translate into 80,000,000 hits on your 50k page.
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Do I get a domain name with your web hosting packages?
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Yes you do! When you purchase your web hosting package, we include your domain name for just $10.
We will work with you to find a great domain name and we will register it for you.
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How long does it take before my domain name is active?
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Once your domain name has been registered or transferred, it usually takes about 24-48 hours
before it is active. All Internet providers must update their records (Zone files) to reflect
the new site's location.
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Can I transfer my web site to DLS Web Hosting?
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Yes, we can handle this for you.
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What forms of payment do you accept?
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We accept Visa/MasterCard, personal/company checks and money orders. The vast
majority of our customers pay by credit card, which is billed based on your plan.
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Is my credit card information secure?
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Absolutely. Your order is processed by Authorize.net, one of the largest and most secure on
the internet.
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Do you offer Windows 2000 or NT hosting?
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We do not offer Windows based hosting.
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Do you offer Web design services?
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We do offer full-service website design services. Please contact us.
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What is the Web-based control panel?
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The control panel allows you to easily perform common tasks like
adding and configuring e-mail accounts and viewing website statistics.
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What ecommerce/shopping cart options do you suggest?
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There are several very good options
Our Web Site Builder is excellent and allows you to add products and use
either PayPal or Verisign for checkout.
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How can I accept Credit Cards?
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Authorize.net is one of the best and most well recognized payment processing providers.
They provide a seamless transaction where there is no login as in PayPal.
Sign up is very easy through e-onlinedata, their reseller.
If the professionalism of your ecommerce is very important to you,
or you anticipate approximately $1000 per month in sales, Authorize.net
is the best way to go.
Go here for Application and Fees
PayPal is probably the best choice if your anticipated volume is low.
Sign Up for a PayPal business account here.
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